Introduction

Premium Parking Limited (PPL) and its related companies recognises that your privacy is important. The following details our privacy policy including the collection and management of your personal information and how we use it.

PPL may collect personal information when you (or an organisation you are associated with):

• Parks in a car park managed by PPL.

• Enters into an agreement with us to provide or receive a service.

• Deals with us over the telephone, and/or sends us a letter or an email.

• Visits our website or when you visit us in person.

• You (or an organisation you are associated with) opens an account.

• We may use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We may also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

The type of information we collect may include (but is not exclusive of) your name, mailing address, telephone numbers, bank and credit card payment details, receipts, vehicle details and email address.

There may be occasions when we source personal information about you from a third party.

PPL is authorised to access Motor Vehicle Register (MVR) as supplied by Waka Kotahi NZ Transport Agency (NZTA) for purposes specified through its authority.

PPL may also automatically collect non-personal information through the standard operation of its information systems infrastructure.

How we use personal information

It is our usual practice to collect personal information directly from you. We use your personal information for the purposes for which you give it to us and for related management and administration purposes (including emailing invoices or statements using a third-party service provider and providing information to the land owners whose property we provide services on). The primary purpose of collecting any relevant personal information is to be able to provide you with our services and to resolve any technical issues with the services.

We may use personal information to identify new products and services which may interest you.

Where the services we provide might be effected as a result of construction or other disruptions we may use your email or mobile numbers to advise you as a courtesy.

Keeping information up to date

If we do collect any relevant information, we will take reasonable steps to ensure your personal information is accurate.

If you learn that the current information we hold about you is inaccurate, you should contact us. You can request details about your personal information. You should contact us if you wish to find out about the personal information we hold about you. We will need to verify your identity before giving you access. If your request is complex, we will ask you to put it in writing and will usually deal with such a request within 20 working days. We may charge you a fee for processing the request. We do not take any steps to update information obtained from the Motor Vehicle Register as mentioned above. We may not be able to give you access. We may not be able to tell you what personal information we hold about you in certain circumstances, including where the information relates to anticipated legal proceedings or where the information would reveal commercially sensitive information.

Storing your personal information

PPL will take all reasonable steps to protect the personal information it holds from misuse, loss and from unauthorised access, modifications, or disclosure.

Contacting us

If you have any questions about this privacy policy, any concerns, or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact our Privacy Officer using the details set out below.

You can contact our Privacy Officer via:

Mail
Premium Parking Limited
PO Box 44 085
Point Chevalier
Auckland 1246
Attn: Privacy Officer

Email: privacy@premiumparking.co.nz

Changes to our Privacy Policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting.

This privacy policy was last updated September 2022.